Amazon has updated how refunds work for seller-fulfilled (FBM) orders. As of January 26, 2026, FBM sellers will have more time to process returns. Although this sounds like a good thing initially, the update comes with some unfortunate trade-offs, including Safe-T claim eligibility.
What's Changing with Amazon's Refund Process for Seller-Fulfilled Orders?
Starting January 26, 2026, Amazon will begin extending the refund processing window for some FBM returns from 2 to 4 days after the returned item is marked as delivered. This gives sellers additional time to inspect inventory, confirm condition, and determine whether a full or partial refund is appropriate before a refund is issued.
The catch? Amazon will automatically process a full refund for the return if it is not issued by the seller within 4 days post-delivery. In these instances, the order will not be eligible for a Safe-T claim even if the returned item is incorrect, damaged, or incomplete. It’s important to note that this change does not impact SKUs that are part of refund at first scan program.
Why is Amazon Changing the Refund Process for Seller-Fulfilled Orders?
According to Amazon, the goal is to improve return management and reduce refund errors. From an operational standpoint, this aligns with their broader efforts to standardize and automate return processes, creating more consistent outcomes for customers.
Do Changes with Amazon's Refund Process for Seller-Fulfilled Orders Impact Safe-T Claims?
The updated process does affect Safe-T claims – if Amazon issues an automatic refund because the 4-day window was missed, sellers are generally no longer eligible for Safe-T reimbursement. However, Safe-T claims remain available in scenarios where returned items are lost in transit or when the seller does not receive the item. Amazon has also clarified in a seller forum post that if your product is part of the Refund at First Scan program, your orders remain eligible for Safe-T Claims.
With the constant updates in online marketplaces, it’s important to stay up-to-date with the latest changes. If you're a client looking for more information, contact your account team! If you’re interested in learning more about how Blue Wheel can aid in your brand efforts in online marketplaces, schedule a consultation with our team, we would love to hear from you.
For more updates on marketplaces, visit our full Marketplace Updates content gallery
Julia Asburry is the Senior Marketplace Support Analyst at Blue Wheel, where she plays a vital role in enhancing Account Health and Customer Service management. Her work empowers our clients to not just sustain, but truly thrive in the eCommerce landscape. With over half a decade of diverse experience in the industry, she wears many hats within the organization, bringing a wealth of expertise that propels us forward and helps set us apart.
.png)
.png)
.avif){kind=spacer}