New Setting Allows Amazon Customers to Auto-Cancel Merchant-Fulfilled Orders

pencil holding down cancel button on (POS) terminal / credit card machine

Amazon has started allowing customers to auto-cancel their merchant-fulfilled (FBM) orders. This new setting is non-optional, meaning there’s no way to opt-out. FBM Sellers – be wary of the impact this can have (especially if relying on API software!)

How Does the Auto-Cancellation Setting Impact Amazon FBM Sellers?

The new auto-cancellation setting for FBM Sellers is non-optional - which means there’s no way to opt-out. Sellers can adjust the allowed timeframe for auto-cancellation, but the minimum timeframe is 30 minutes (72 hours being the maximum).  

Sellers using API software should ensure that their system is not importing orders before the set auto-cancelation timeframe to avoid canceled orders being shipped out.

Navigating to the Amazon Auto-Cancellation Setting:

To edit your Amazon FBM auto-cancellation settings, navigate to Settings > Shipping Settings > General Shipping Settings. Scroll down and find “Buyer Requested Cancellation”. Adjust the timeframe depending on your preference and hit save!

source: Amazon

Why Did Amazon Start Allowing Auto-Cancellations?

According to Amazon, this change provides better flexibility for sellers. In their words:

“Spend less time managing your cancellation requests by setting up a buyer auto-cancellation window. Buyers can automatically cancel an order within your set auto-cancellation window.”

If you're a client looking for more information, contact your Blue Wheel account team! If you’re interested in learning more about how Blue Wheel can aid in your brand efforts in online marketplaces, schedule a consultation with our team, we would love to hear from you.

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