Case Study

Luxury Beauty Brand

A luxury beauty brand turned to Blue Wheel to improve email deliverability and execute a successful Memorial Day promotion. Our team crafted a comprehensive strategy leveraging the SAP Emarsys platform to maximize results. SAP Emarsys is an AI-powered omni-channel customer engagement platform designed to help marketers create, launch, and scale personalized email campaigns that drive engagement and revenue.

Lifecycle Marketing

Case Study

Luxury Beauty Brand

Lifecycle Marketing

A luxury beauty brand turned to Blue Wheel to improve email deliverability and execute a successful Memorial Day promotion. Our team crafted a comprehensive strategy leveraging the SAP Emarsys platform to maximize results. SAP Emarsys is an AI-powered omni-channel customer engagement platform designed to help marketers create, launch, and scale personalized email campaigns that drive engagement and revenue.

Results

Email-Attributed Revenue

+43%

Email-Attributed Revenue YoY (US & CA)

Memorial Day Campaign Revenue

+448%

Memorial Day Campaign Revenue per 1,000 Sends YoY

Open Rate

35%

Open Rate (US & CA)

Results

Email-Attributed Revenue

+43%

Email-Attributed Revenue YoY (US & CA)

Memorial Day Campaign Revenue

+448%

Memorial Day Campaign Revenue per 1,000 Sends YoY

Open Rate

35%

Open Rate (US & CA)

Click-Through Rate

7.4%

Click-Through Rate (US  Flows)

Deliverability Rate

98%

Email Deliverability Rate

Purchase Rate

3x

Purchase Rate (US & CA)

Services

Email Marketing

The Problem

A luxury beauty brand teamed with Blue Wheel to create an email marketing strategy for the upcoming Memorial Day sale. The brand faced challenges with engagement and monetization. Due to spam issues and a lack of proper segmentation, they had a low open rate and click-through rate. Block bounces and spam filter issues limited inbox visibility, while minimal segmentation reduced engagement with high-net-worth customers. All of this hindered revenue potential during a crucial sales period.

The Solution

Action Items

With Blue Wheel’s strategic expertise, the Memorial Day sale campaign delivered highly relevant, inbox-optimized emails. Segmentation ensured tailored experiences for high-value customers, while content resonated with the brand’s luxurious identity. Deliverability enhancements protected long-term reputation, addressing all pain points and fostering trust.

The Challenge

A luxury beauty brand teamed with Blue Wheel to create an email marketing strategy for the upcoming Memorial Day sale. The brand faced challenges with engagement and monetization. Due to spam issues and a lack of proper segmentation, they had a low open rate and click-through rate. Block bounces and spam filter issues limited inbox visibility, while minimal segmentation reduced engagement with high-net-worth customers. All of this hindered revenue potential during a crucial sales period.

The Process

With Blue Wheel’s strategic expertise, the Memorial Day sale campaign delivered highly relevant, inbox-optimized emails. Segmentation ensured tailored experiences for high-value customers, while content resonated with the brand’s luxurious identity. Deliverability enhancements protected long-term reputation, addressing all pain points and fostering trust.

01

Deliverability Audit

Identified ~2,600 high-risk addresses to improve bounce rate.

02

Segmentation Strategy

Built micro-segments (highly engaged, lapsed 60-120 days, etc.) covering 80% of sends.

03

Content Development & List Hygiene

Refreshed templates with mobile-optimized dynamic product modules and excluded 4.5% of inactive subscribers.

04

Monitoring & Check-Ins

Weekly Emarsys reviews to adjust send times, segments, and CTAs.

The Solutions

To tackle our client’s key challenges and objectives, we leveraged the Emarsys platform to drive our strategy, seamlessly integrating our team’s expertise with its powerful capabilities. Dynamic segmentation based on purchase history, browsing intent, and email activity helped tailor our marketing efforts. To optimize deliverability, we conducted audits of SPF, DKIM, and DMARC while suppressing 4.5% of inactive contacts. We also proactively monitored performance through real-time dashboards, which enabled us to adjust timing, content blocks, and exclusions during campaigns. This comprehensive approach not only enhanced engagement and conversions but also protected brand reputation.

Our segmentation-first and reputation-first strategy resulted in increased revenue, stronger engagement, and improved brand equity, all while using significantly fewer emails. By seamlessly integrating Emarsys tools with a human-centric approach, we achieved outstanding deliverability and engagement. Our weekly check-in calls with the client allowed us to fine-tune tactics and ensure alignment with the brand’s vision. By emphasizing personalization and reputation, we generated measurable ROI and enhanced our client’s standing in the premium beauty market.

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The Creative

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