Report Amazon Customer Abuse by Submitting Safe-T Claims

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Since selling on Amazon is so customer-centric, customers often take advantage of Amazon’s lenient policies, and get refunds under circumstances where they shouldn’t have. Thankfully, there is a way to appeal these decisions using Amazon’s “Safe-T” claims function.

What are Safe-T Claims on Amazon?

Safe-T claims provide sellers an avenue to appeal refund decisions made by Amazon. If your claim is accepted, you will be reimbursed for the refund. According to Amazon: “When Amazon issues a refund to a customer and you think that you must not be held financially responsible for the charge, you may file a claim for reimbursement via the Seller Assurance for e-commerce Transactions (SAFE-T).”

How Sellers Can Utilize Safe-T Claims on Amazon:

If you notice that Amazon refunded an order and you disagree with their decision, use the Safe-T claims page within Seller Central to appeal the decision for a reimbursement.  

source: Amazon

Amazon has also recently made improvements to the Safe-T claims page. Sellers can now access the below key insights:

  • Granted Claims Summary: Claims Value granted by Amazon
  • Top 3 Claim Denial Reasons
  • Top 3 ASINs with Claims
source: Amazon

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