Amazon announced their Customer Service by Amazon (CSBA) program on November 16, 2021.
Customer Service By Amazon
On November 16 Amazon announcedCSBA Rewards – which offers Customer Service by Amazon for free or at discounted rates. More details regarding cost and eligibility can be found on the fees page.
As of now, the CSBA program is available on an invitation-only basis. If you are eligible, an email will be sent to your main email of your Seller Central account.
This program may be a good fit for Brands and Sellers who do not have a dedicated Customer Service team handling their inquiries, returns, and other Customer Service duties already - especially when it’s being offered at Free or Discounted rates.
With the constant updates in online marketplaces, it’s important to stay up-to-date with the latest changes. If you are a client looking for additional information, contact your strategist or if you are interested in learning more about how Retail Bloom can assist your brand efforts in online marketplaces, schedule a consultation with our team.
For more updates on marketplaces, visit our full Marketplace Updates content gallery.
Julia Asburry
Julia Asburry is the Senior Marketplace Support Analyst at Blue Wheel, where she plays a vital role in enhancing Account Health and Customer Service management. Her work empowers our clients to not just sustain, but truly thrive in the eCommerce landscape. With over half a decade of diverse experience in the industry, she wears many hats within the organization, bringing a wealth of expertise that propels us forward and helps set us apart.